Returns & Refunds

Returns

How do I return goods to you? 
Please contact us within 7 working days from when you have received the order to notify us that you would like to request for a return.

In order to notify us, please contact us in writing via;
Post: Graftons Beauty, 301 Relay Business Park, Tamworth, B77 5PT, England
Email: sales@graftons.co.uk 

Goods return must be unopened and in a resalable condition.

Unless the Products or Services are faulty, or not as described, you will be responsible for the cost of returning the Products or Services to us.

How long does a return take?
We will process the refund due to you as soon as possible, in any case, within 30 calendar days of the day from which you gave us notice of cancellation of your order.

I have received an incorrect or faulty item in my order
On the rare occasion you receive a damaged or faulty Product or Service, please contact us for advice before returning at sales@graftons.co.uk. Please ensure that you include your order number in the email. 
All damaged or faulty Products or Services should be returned within 14 days from purchase and accompanied with proof of purchase. Damaged or faulty goods will be exchanged or refunded. 

An item is missing from my order
Claims arising from goods shortages must be brought to the attention of Grafton International in writing within 3 days of goods receipt. Claims made outside of this period will not be accepted.